The customer service agent answers the questions that keep coming back, including at night and at weekends. When a conversation gets difficult, it passes it to a colleague with the context attached.
Starts on the channel where most questions arrive
Answers based on your own FAQ and policies
Handover to a colleague, with a summary
Connects to your helpdesk or mailbox, such as Zendesk or Gmail
An overview of the questions asked most often
One agent with one integration costs €1,000. If several agents need to handle a whole process together, that costs €2,500 to €4,000. Prices exclude VAT. Language model usage is paid separately to the provider.